Policies

General Information:

Business Name: Wicker Park Press Ltd

Goods and Services Offered: Books and related media

Default Fulfillment & Returns Address: 2427 Bond St University Park, IL 60484

Alternate Address: PO Box 5318 River Forest, IL 60305

Customer Service Phone Numbers:

Toll free phone:  877-751-5053 
Fax:  708-534-7803

Alternate Phone Number:   708-587-4113

Customer Service Email Address: wpksales@ware-pak.com

Alternate Email Address: editors@wickerparkpress.com

 

Return & Refund Policies:
By original purchaser, within 12 months of order in new condi­tion, and accompanied by a packing list indicating quantity, discount received, and original invoice number. Claims for damaged goods or shortages must be made within 30 days of shipment date. If original invoice number is not provided, credit will be issued at pub­lisher's discretion (normally at maximum trade discount). Return permission is not required.

Shipping must be prepaid to:

Wicker Park Press Ltd
2427 Bond Street
University Park, IL 60484

 

Delivery/Shipping Policy: Books are shipped via UPS, FEDEX, or DHL to recipients worldwide. Our warehouse is located in University Park, IL USA, and all shipments will originate from there. All regular orders will be sent by UPS or U.S. mail at the following rates:

Domestic (U.S. Only): $6.00 for the first book and $1.00 for each additional book

Shipping Note: Books will be shipped within 24 – 48 hours upon receipt of orders

Sales Tax Information: Illinois Residents pay 10% net tax (or whatever the current tax rate is in Cook County, IL)

 

Processing fees: For VISA, MASTER CARD, & DISCOVER = 2.20% of net + 0.25 per transaction; AMERICAN EXPRESS to come (not completely setup yet)

Cancellation Policy: Orders can be cancelled within 24 hours for full refund – purchasers should call toll free customer service phone number

Privacy Policy: No information about purchasers will be disclosed to any third party. Information is used expressly for fulfillment of transactions. We will collect name and address, phone number, email address, credit card number, and expiration date for fulfillment of orders only. No follow up marketing information will be sent by post or email without purchaser's express permission

 

Price List: All current prices in US dollars will be published in a catalog and online, and they are subject to change without notice

Web Site: www.wickerpark-3ibooks.com

 

Automatic Recurring Billing is available

 

Special Note: All customers of Wicker Park Press will be treated fairly and with the upmost courtesy. The phone numbers and email addresses for customer service are dedicated lines, and customers will talk to a real live person on the telephone, not be put on hold for a long time, or transferred to a different department. If the question cannot be answered on the line at the time of the customer inquiry, our customer service agent will get back to the customer within a reasonable amount of time.